Help Center
Answers to the most common questions about cashback, tiers, and withdrawals.
Getting started
Create a free account with just your email — no deposit and no card required. Then open the brands page, pick a partner casino, and register there through your tracked link. That link is what connects your play to your account, so cashback can only accrue for casino accounts created through it.
Earning cashback
Cashback is calculated on your net losses — what you lost minus what you won — at each partner casino. It is processed daily and typically lands on your balance within 24–48 hours of play. If you win overall on a given day, there is simply nothing to pay back; your balance never goes down because of play.
Tiers and rates
Your tier depends on how many partner casinos you have qualified at, which usually means making a first deposit and playing there. Bronze starts at 5% and the ladder climbs to 10% at VIP. During special 2× events every rate is doubled for the duration of the event.
Withdrawals
Withdraw your balance in USDT to a self-custody wallet at any time from the dashboard. Most withdrawals are approved quickly; larger amounts may require identity verification and can queue for a manual review. Withdrawal fees, minimums, and any limits are always shown before you confirm.
KYC and verification
Small withdrawals usually do not require verification. Above certain thresholds we are required to verify your identity before paying out. Verification runs through our partner Sumsub, takes a few minutes, and normally only has to be completed once.
Referrals
Share your personal invite link and earn a bonus in USDT for every friend who signs up and qualifies at their first partner casino. Your referral page shows who has joined, who has qualified, and what you have earned.
Contact support
Could not find your answer? Email us at support@cryptoback.club and a human will get back to you — usually within one business day. VIP players receive priority support.